About
The purpose is to be a help desk and support specialist for all users of technology
with a focus on individuals over 50 years of age.
Over the years, real people have been replaced by help articles, lengthy automated messages,
chatbots, email bombardment and more hoops to jump through than a circus monkey.
Here at Grand Tech, we jump through the hoops for you.
With each membership comes a promise of outstanding customer service.
We will be your ear to cry in, a helping hand in times of need and
the middle man for all your unwanted calls with customer service.
On-call services are available for members
who are within 30 miles of Phoenix, Arizona.
Monthly Membership
$12
- Call, text, or email anytime with inquiries or service requests
- 15% off all On-call Services
Annual Membership
$125
- Call, text, or email anytime with inquiries or service requests
- 25% off all On-call Services
The Triple A method
We strive to resolve your issue as swiftly as possible by utilizing the three "A's". We will first Assess the situation by listening, looking and learning as much as we can about the problem at hand. Second, we will Assist you with the resolution whether hands on, over the phone or email. Lastly, we will Advise you of the necessary precautions and solutions to ensure you are capable of addressing identical or similar problems that should arise in the future.
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